Politique d’expédition

All orders are processed within 2 to 4 business days (excluding weekends and holidays) upon receipt of your order confirmation email. You will receive another notification when your order has been shipped.

State Shipping costs and estimates within Europe and the United States

For easy flat rate shipping: We offer flat rate shipping within Europe and the United States. Free shipping when you buy 2 or more pairs

Shipping option	Expected delivery time	Preis
Standard	4 bis 9 Werktage	7,90

International Shipping

We offer international shipping to almost all countries. Currently we do not ship to Afghanistan, Iraq, Iran, North Korea.

If you buy 2 pairs or more, shipping is free.

Shipping option	Expected delivery time	Preis
Standard	10 to 20 business days	7,90

 

Your order may be subject to import duties and taxes (including VAT) that are incurred once a shipment reaches your destination country. Swisspedics is not responsible for these charges when they are charged and are your responsibility as a customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us with a tracking number that you can use to check the status. Please allow 48 hours for tracking information to become available.

If you have not received your order within 5 days of receiving your shipping confirmation email, please contact us at de_info@swisspedics.ch with your name and order number and we will take care of it.

You can also check the status of your order at this address https://de.swisspedics.ch/pages/track-your-order

Refunds, Returns and Exchanges Share

Inform us of any change to the order on the same day of your order.

We offer a 100% money back guarantee if products are defective or damaged during shipping. If your order arrives damaged in any way, please email us as soon as possible de_info@swisspedics.ch  with your order number and a photo of the condition of the item. We deal with these on a case-by-case basis, but will do our best to work towards a satisfactory resolution.

The shoe size does not suit you: we will send you another pair free of charge.

In the unlikely event that you are not satisfied you will need to return the package to us at your own expense and we will give you a full refund, limited to a maximum of one pair per household. We will accept returns up to 30 days after delivery if the item is unused and in its original condition and will provide a full refund less return shipping costs.

If you are not satisfied with your order, please contact our customer service at de_info@swisspedics.ch and we will do our best to help you!

Last updated: September 2022